We want to make sure both your beard and yourself are happy.
We’re extremely confident in the quality of our products and have fulfilled orders for many happy customers in 74 countries with no returns to date. We understand the importance of meeting your expectations, and hope to continue doing so time and time again.
We offer a full refund for any unused or defective items. We will offer a full refund or replacement within 30 days of receiving the product. We will also wear any return costs if we’re at fault (if you received an incorrect order or defective item).
If you choose not to collect your order, and it is sent back you can request it to be sent again for a shipping fee of $10AUD. If you would like a refund, please note it will be processed once the product returns to our warehouse and will incur an administration, shipping and restocking fee of $10AUD.
If you received it as a gift from someone and you wish to change it, we can arrange that as well in the form of replacement products.
Note that you are responsible for the product until it reaches us, therefore please send the package with a dispatch number so it can be traced. To return a product please contact us at firstname.lastname@example.org and we will be happy to assist you.